How It Works

Here’s everything you need to know about booking, payments, pickups and more. We try to keep things simple and transparent — no surprises, just good gear and clear info.

Pickup & Delivery

• Pickup location: Buderim, QLD.

• Prices listed are based on a standard weekend hire (Friday to Monday).

• Need delivery or setup? We can sort that — just contact us and we’ll work out a price based on what you're hiring and where it’s going.

• We also offer extended hire periods. If you’re running a multi-day event or need gear longer, just ask, and we’ll tailor a quote.

Payment Terms

• A 20% deposit is required to confirm your booking and lock in your hire items and dates.

• The balance is due within 14 days of your hire start date.

• Bookings made within 14 days of the hire start date will need to be paid in full at the time of booking.

• All prices listed include GST.

Cancellations & Refunds

• Cancellations must be made in writing (email is fine).

• The 20% deposit is non-refundable.

• If you cancel more than 14 days before your hire starts, we’ll refund any additional payments made (minus the deposit).

• Cancellations within 14 days of the hire start date will forfeit the full hire amount, as the gear has been set aside and scheduled.

Power, Setup & Site Access

• Some items require 240V power (like our inflatable dragon, festoon lighting and sound gear). You’ll need to provide access to power unless otherwise arranged.

• For delivery and setup, clear vehicle access and ground conditions must be suitable for unloading and erecting the equipment.

• Please let us know in advance if your site has any specific access requirements.

Equipment Care & Responsibility

Most of our gear is built for outdoor use and designed to handle real-world events — but not everything loves getting soaked. If wet weather is on the cards, please make sure any sensitive equipment (like sound gear, electricals, etc) is kept dry and undercover.

We get that events can sometimes get a bit wild — and we're not precious about a bit of dust, scuff marks, or gear that's been well used. However, if something is lost, broken, or damaged beyond repair, we must charge for the replacement or repair costs.

All we ask is that you treat the gear with respect, use it for its intended purpose, and give it the best shot at lasting through the next event, too. If you're ever unsure about setup, storage, or care, just ask.

A few things to keep in mind:

• You’re responsible for all items from the time they’re picked up or delivered until they’re returned.

• Keep electrical, powered and other sensitive items dry.

• Please don’t leave equipment unattended in public areas, especially overnight.

• At some events, guests (or passers-by) can be tempted to take a souvenir. If you’re hiring smaller items like lanterns, beanbags, charging gear or decorations, we recommend having a plan to keep things secure before, during and after the event.

• Let us know straight away if something gets damaged or goes missing — we’re here to help and sort it quickly.